This section features suggested changes from the Blue Cross Blue Shield of Massachusetts / NICHQ Healthy Care for Healthy Kids Learning Collaborative. The changes have helped organizations to improve certain aspects of care. They are shared on this website to help accelerate your organization's improvement.
You may select measures from the following categories:
Outcome measures tell a team whether the changes it is making are actually leading to improvement — that is, helping to achieve the stated aim. For example, 15% percent reduction in the number of children considered obese.
Process measures tell a team whether a specific process change has been accomplished and whether it is having the intended effect. A team often establishes several process measures in the course of its work. The assumption is that improvement in a process measure will have an eventual impact on the outcome measure.
