Two Change Concepts and potential strategies for Culturally Competent Care:

1. Create a standardized system to collect all relevant patient demographic data.

• Incorporate demographic data into any existing Electronic Medical
• Record (EMR) or data system.
• Ensure that data fields for race/ethnicity and language (at a minimum) are present in registration systems.
• Train staff to use, collect, and input data into the organization’s information system in a consistent, standardized way.
• Use data to inform population-based and individual care.
• Use data to monitor performance of practice team and health system.

2. Use reports and data by relevant groups to provide feedback for staff, providers, and families.

• Link collected demographic and epidemiologic data with patient satisfaction surveys, provider feedback reports, and filed grievances and complaints.
• Link demographic data with quality and patient safety measures, QI reports, and clinical outcomes.
• Collect consistent information across sites and make universally available in the interest of comparison and care improvement.