Two Change Concepts and potenial strategies for Culturally Competent Care:

1. Create and sustain meaningful partnerships with key community leaders and representatives to enhance and inform communication between providers, staff, patients, and families and to identify specific community strengths and needs.

• Assess and update information about community demographics, languages, and epidemiology.
• Encourage and retain participation of community members on organizational governing bodies and advisory committees.
• Establish and maintain forums for meeting with community leaders to identify key community concerns.
• Have community leaders serve as liaisons between providers/staff and community members.
• Meet with community leaders and organizations to improve access and promote preventive care.
• Encourage families to participate in community programs that are effective at improving health and mental health outcomes (e.g., physical activity programs).

2. Involve community in planning, implementing, and evaluating services and policies.

• Include community members in process for developing, implementing, and evaluating education and resource materials.
• Identify community representative(s) to engage in quality improvement and patient safety programs (e.g., preventive services).
• Organize focus groups, including community leaders, to aid in planning service changes including those related to the CLAS standards.
• Address identified barriers to community participation in planning, implementing, and evaluating provided services (e.g., childcare, funding, etc.).
• Assess and address community reported barriers and facilitators to care at all levels both quantitatively and qualitatively.
• Establish and utilize relationships with diverse race/ethnic/language news sources to promote preventive screening and positive health behaviors.