Two Change Concepts and potential strategies for Culturally Competent Care:

1. Provide consumers with effective and respectful care compatible with their cultural beliefs and practices and in their preferred language.

• Use standardized questions or tools such as language cards for assessing preferred language.
• Use a standardized instrument to assess health literacy.
• Conduct informational sessions for staff to raise awareness of local health disparities as well as demographic and language trends.

2. Create an effective and efficient system to define roles and responsibilities regarding culturally effective care and distribute tasks among members.

• Incorporate language/interpreter needs at time of scheduling and when designing visits.
• Create and tailor group visits to address needs and preferences of communities, patients, and families served.