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Help & Support

This page is where you can find tips for making the most of NICHQ's online courses as well as an FAQ section that contains some of the most frequently asked questions regarding the courses. If you have a question that is not answered here, please contact us. We will expand this list as new questions and tips arise.

Table of Contents


Troubleshooting Tips


Problem: After launching a lesson, all you can see is a blank window
In order to view the course content, you must allow pop-ups by turning off your browser's pop-up blocker. For instructions on how to do this within your browser of choice, please refer to the appropriate link in the following list:
· Internet Explorer Pop-Up Help
· Firefox Pop-Up Help
· Chrome Pop-Up Help
· Safari Pop-Up Help (search for "pop-up")


Problem: The videos in a lesson won't load or cause the lesson to crash or freeze
Some internet network security features can impact your browser's ability to load the course content. If you are accessing the course at work, it is possible that a network firewall is preventing the course from loading videos and other content properly. If this happens, we encourage you to try accessing the course at home or on another internet network. However, if this happens and you wish to access the course at work, you must contact your organization's IT department to determine whether a network firewall is in place and what steps can be taken to prevent the firewall from blocking the course's content.


Problem: The pop-up windows that contain the course content take a long time to load
The type of internet connection and network you are using to access the course determins the speed at which the lesson content loads. We highly recommend accessing the course on a broadband or high-speed ethernet connection and network.


Problem: You're having trouble accessing Lesson 4 (Advocacy Plan Creator)
The first time you take the Obesity Prevention Advocacy Training course, you will not be able to access Lesson 4 (Advocacy Plan Creator) until you have completed Lesson 2 (Become An Advocate) and Lesson 3 (Be The Advocate). After you've completed the entire course once, you may return to the Advocacy Plan Creator at any time during your 90-day access period to modify your exisiting plan or create a new one.


Problem: There is no button to save your progress and/or bookmark your place in a lesson
Your progress will be saved automatically as you move through each lesson in the course. This means you can complete the course in one sitting or exit the course and complete it at a later time. Your progress will also be bookmarked along the way, so if you close a lesson and open it again later you will be taken back to the page you visited last.


Problem: You aren't taken to the last page you visited when you access the course from a different computer
The bookmarking feature will only function properly if you access the course from the same computer each time. You can still access the course from any computer and launch the lesson you last visited, you will just have to click through the lesson in order to reach the page where you left off previously.


Problem: You are unsure whether your computer meets the minimum technical requirements for accessing the course
Please refer to the table below to determine if the computer you are using meets the minimum specifications for accessing the course.

Course Hardware and Software Requirements

Processors

Pentium IV with a processor speed greater than or equal to 1.0 GHz

RAM

1 GB

PC OS

Any OS capable of running browsers and Flash version specified below

Browsers

IE 7.0+, Firefox 2.0+, Safari 2.0+, & Google Chrome with Cookies, JavaScript, Images, Active-X (IE only) and Flash enabled

Flash Player

Adobe Flash Player 10.0 or higher (16.7MB disk space needed to install)

Screen Resolution

1024x768

Color Depth

High Color, 32 Bit

Bandwidth

512K dedicated or faster.  Broadband internet access is recommended.

Audio

A sound card, and either speakers or headphones (for multi-media audio)


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Frequently Asked Questions (FAQ)


What is the Obesity Prevention Advocacy Training course?
This e-learning course was developed by NICHQ's Be Our Voice project in concert with our National Partners at the American Academy of Pediatrics & the California Medical Association Foundation. This interactive course is designed to help train healthcare professionals to become advocates for policy changes impacting overweight and obesity in children in their communities. The content of this course was taken from the Be Our Voice Advocacy Resource Guide and Advocacy Toolbox.


Are group rates, student discounts or student scholarships available?
Unfortunately, NICHQ is unable to offer discounts or scholarships to individual learners. Groups of 20 or more are eligible for volume discounts. If you are interested in contracting with NICHQ for a group rate, please email beourvoice@nichq.org.


What is the Interview The Advocates course?
Interview The Advocates is a separate course listed in the course catalog that any registered user can enroll in for free. The course consists of a video-based question and answer system with videos of real trained advocates answering questions about getting started and sustaining advocacy work. This course is meant to be a resource for learners who may have additional questions about being an advocate for childhood obesity policy change. Due to regulations, no Continuing Education credit can be offered for completing the Interview the Advocates course.


Are Continuing Education credits available for the Obesity Prevention Advocacy Training course?
Yes! We offer Continuing Medical Education (CME) credits for physicians and Certificates of Participation for all other healthcare professionals. Participants interested in receiving the credit should enroll in the course at the $250 rate. Please visit the Continuing Education section to learn more.


How long does the Obesity Prevention Advocacy Training course take to complete?
The course takes approximately three and a half hours to complete.


Do I need to complete the Obesity Prevention Advocacy Training course in one sitting?
No, you do not need to complete the course in one sitting. Your progress will be saved automatically throughout the course so that, if you do exit before completing a section, your previous work will be accessible the next time you log on.


How long will I have access to the Obesity Prevention Advocacy Training course?
Once you enroll in the course, you will have 90 days to complete it. After 90 days, your access will expire. Your access to the Interview The Advocates course never expires.


Do I need to be a healthcare professional to take the Obesity Prevention Advocacy Training course?
The Obesity Prevention Advocacy Training is designed for healthcare professionals from a variety of backgrounds, including physicians, nurses/nurse practitioners, health educators, nutritionists, dietitians, midwives, and pharmacists. However, non-healthcare providers have also been trained using the curriculum and have found it helpful to learn how to augment their own advocacy efforts by partnering with healthcare providers in their communities. This includes teachers, legislators, community leaders, graduate students, child care providers, and physical education specialists.


Why should I take the Obesity Prevention Advocacy Training course?
As a healthcare professional, you see the toll the childhood obesity epidemic is taking. You may feel frustrated by spending time educating families about the importance of physical activity only to hear local schools have slashed time outside the classroom. You may discuss the need to eat a healthy diet only to hear that your patients and clients don't have a grocery store in their neighborhood. The solutions to these problems are outside your office, and with the training and tools provided in this course, you'll be prepared to tackle them.


How do I take the Obesity Prevention Advocacy Training course?
The short video on the course Home page provides step-by-step instructions on how to register for an account, enroll in the course, and navigate the lessons. Please note that, before you begin the actual course, you must complete the Course Introduction lesson, which gives a more detailed overview of the lessons and their structure.


I'm only interested in one lesson of the Obesity Prevention Advocacy Training course. Can I access and complete just one lesson?
If you don't want to earn Continuing Education credits, you may enroll in the $150 version of the course and complete as much or as little of the course as you wish. However, if you wish to earn Continuing Education credits, you must enroll in the $250 version of the course and complete all four lessons.


Do I have to complete the lessons in the order they are listed?
Not necessarily. Although every learner must complete the Course Introduction lesson first, the other three lessons may be completed in a different order. The first time you take the course, you will not be able to access Lesson 4 (Advocacy Plan Creator) until you have completed Lesson 2 (Become An Advocate) and Lesson 3 (Be The Advocate). After you've completed the entire course once, you may return to the Advocacy Plan Creator at any time during your 90-day access period to modify your exisiting plan or create a new one.


I can't find the answer to my question on this website. What do I do?
If you have a question that is not answered by the information on this website, please feel free to contact us. We will do our best to respond to your inquiry within 2 business days.


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