Family Engagement

  • Inspiring Change through Motivational Interviewing

    Posted September 08, 2015 by Rachel Kremen

    Helping people make a long-term, healthy lifestyle choice doesn’t have to be daunting. The key lies in motivating—not indoctrinating—the client. Motivational interviewing is a style of communication for helping someone explore and resolve their ambivalence to change.

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  • Resources and Must Reads for Infant Mortality Awareness and Sickle Cell Awareness Month

    Posted September 01, 2015 by NICHQ

    NICHQ is joining with organizations around the country and world to celebrate Infant Mortality Awareness Month and National Sickle Cell Awareness Month in September. NICHQ has a long history of working to improve outcomes on these health topics. We invite you to explore and share our resources, stories, videos and other materials related to reducing infant mortality rates and improving care for individuals with sickle cell disease.

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  • A Breastfeeding Culture Starts in the Community, Not the Hospital

    Posted August 27, 2015 by Heidi Agostinho

    I have worked in Florida helping women to breastfeed for over 25 years and I have heard multiple stories of mothers being misdirected and unsupported by healthcare professionals. I also experienced it myself. So in 2009, when I was asked to begin a project to help Florida hospitals become Baby-Friendly designated and make policy and environmental changes that most believed to be impossible, I couldn’t say no.

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  • Why I Participate: By Parent Partner Jennifer Ferrieri

    Posted August 18, 2015 by Jennifer Ferrieri

    Jennifer Ferrieri, a mother of two, shares her breastfeeding experience and why she joined the New York State Breastfeeding Quality Improvement in Hospitals (BQIH) Collaborative as a parent partner.

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  • The Linchpin in Patient-Centered Medical Home Transformation

    Posted August 11, 2015 by NICHQ

    NICHQ has long been a champion for the active participation of family partners on improvement teams. The reason is simple: system improvement should be driven by the perspective of the people most closely affected by the system’s performance. This was a foundational principle for the CHIPRA Massachusetts Medical Home Initiative, in which the engagement of family partners on improvement teams helped transform 13 pediatric practices into patient-centered medical homes (PCMHs). As a result, the initiative was among the nominees for the 2015 John Q. Sherman Award for Excellence in Patient Engagement.

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  • Parent Partner Advice: Get Involved in Any Way That You Can!

    Posted July 15, 2015 by Cindy Hutter

    Andrea Thompson is a parent partner on the quality improvement team for the Kingwood Medical Center in Kingwood, TX. The hospital is participating in the Texas Ten Step Star Achiever Breastfeeding Learning Collaborative, which seeks to help hospitals improve their maternity care practices to better support mothers who choose to breastfeed. Thompson has been extremely active with Kingwood’s breastfeeding support group, as well as its social media efforts to engage mothers. We recently sat down with the mother of a 3-year-old boy, Troy, to find out more about her role as a parent partner.

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  • 5 Key Elements of High-Performing Pediatric Care Coordination

    Posted July 07, 2015 by NICHQ

    A new paper from NICHQ presents a framework from improving care coordination services in pediatric primary care. Derived from lessons learned from the Massachusetts CHIPRA Medical Home Learning Collaborative, the paper address five key elements of high-performing pediatric care coordination.

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  • How One Mom is Raising the Profile of Sickle Cell Disease

    Posted May 27, 2015 by Cindy Hutter

    Tammy Smith’s daughter, Precious, often got sick as a baby and she cried—a lot. It wasn’t until Precious became so sick and nearly died that Tammy took her to a different hospital for treatment and learned that Precious had sickle cell disease (SCD). Fast forward 30 years and Tammy is making sure other families don’t have the same experience that she and her daughter had.

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  • Making the Case for Using an Internal PTF for Medical Homes

    Posted April 03, 2015 by Cindy Hutter

    In our new white paper, Cultivating Internal Change Agents for Medical Home Transformation, learn about an innovative approach to training internal practice transformation facilitators (PTFs) for medical home implementation efforts.

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  • Patient Passports Bring Us One Step Closer to a Patient-Centered Healthcare System

    Posted March 19, 2015 by Cindy Hutter

    NICHQ’s Chief Financial Officer and ardent patient engagement advocate, Tom Dahlborg, MSM, has written extensively about the need for patient-centered care. Dahlborg represents NICHQ on the National Quality Forum’s patient and family engagement action team. The team recently released a Patient Passport tool that encourages better patient engagement with providers.

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  • Why and How to Include the Patient-Family Voice in a Medical Home

    Posted December 23, 2014 by Bonnie Thompson, Mass Family Voices

    As more primary care practices work towards identifying themselves as a medical home, patients and family caregivers can play a vital role in shaping how healthcare is delivered.

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  • Patient Engagement, Partnerships and Puppies

    Posted October 27, 2014 by Tom Dahlborg, MSM

    I was recently invited to host the World Congress Patient Engagement Summit in Boston. The event promised to “leave behind theory and bring about actionable change with actionable solutions to engage patients and move the needle on clinical outcomes and community health.” And, it lived up to this billing.

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  • 10 Steps for Benching Bullying

    Posted April 22, 2014 by Tom Dahlborg, MSM

    There are many broader influences that affect children’s health outside of the clinical setting. This certainly includes the bullying that happens on our ball fields that can lead to physical injury, social problems, emotional problems, mental health problems (e.g., depression, anxiety), and even death. Not to mention bullying can turn children off from physical activities and this can potentially lead to obesity. As an organization that aims for all children to achieve their optimal health, there is much work to be done…together.

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  • Systems Level Healthcare Improvement Starts with Individual Relationships

    Posted February 24, 2014 by Tom Dahlborg, MSM

    Want to improve the healthcare system from a systems perspective? Develop systems which allow for time, continuity, relationship, trust, authentic sharing, the telling and hearing of the patient’s whole story at each healthcare encounter. Create system change which positions clinicians to use tools such as emotional intelligence and motivational interviewing to ensure optimal sharing and comprehension.

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