Toolkit for Families of Children with Special Healthcare Needs - General Tools and Tips
Give your doctor more than one contact number where you can be reached.
“If you win the lottery, how can we reach you?”
You wouldn’t want to be unavailable if you just won a million dollars, would you? Likewise, your medical home needs updated information to get in touch with you!
What We Learned in this Project
Families with newborns are a very mobile population. Frequently the contact telephone number given to the birthing hospital by the family changes, sometimes unexpectedly after discharge. This can contribute to difficulties with ensuring good follow-up.
What We Did
• Staff at the birthing hospital asked families for two contact telephone numbers where they would be happy to be reached for any necessary follow-up contact.
• Some families gave a cell phone and a land line. Some gave 2 land lines.
Your Role as Parents - Questions to Ask Yourselves
• Does the hospital/Doctor have our family’s current telephone numbers?
• Can you give the hospital/doctor two telephone numbers where you would be happy to be contacted for medical follow-up?
• Do you how to inform your hospital/doctor if your telephone number or address changes?
• It’s in your best interest to make sure that your medical home knows how to get in touch with you!
• Ensure that the hospital/doctor has more than one contact number.
• Check at each visit that the numbers and address on file are still current.
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