Toolkit for Families of Children with Special Healthcare Needs - Hearing Loss
Tip 2: Give two contact numbers where you can be reached
“If you win the lottery, how can we reach you?”
You wouldn’t want to be unavailable if you just won a million dollars, would you? Likewise, your medical home needs updated information to get in touch with you!
What We Learned in this Project
Families with newborns are a very mobile population. Frequently the contact telephone number given to the birth hospital by the family changes, sometimes unexpectedly after discharge. This can contribute to difficulties with ensuring good follow-up.
What We Did
• Staff at the birthing hospital asked families for two contact telephone numbers where they would be happy to be reached for any necessary follow-up contact.
• Some families gave a cell phone and a land line. Some gave 2 land lines.
Your Role as Parents - Questions to Ask Yourselves
• Does the hospital/doctor have our family’s current telephone numbers?
• Can you give the hospital/doctor two telephone numbers where you would be happy to be contacted for medical follow-up?
• Do you how to inform your hospital/doctor if your telephone number or address changes?
• It’s in your best interest to make sure that your medical home knows how to get in touch with you!
• Ensure that the hospital/doctor has more than one contact number.
• Be proactive- check at each visit to your health providers that your numbers and address on file are still current.
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